E-commerce Operations Teams
Catalogue, listing, advertising and support operations for Shopify and Amazon sellers. Product data at scale, listing and content work, campaign management, account health and the reporting that keeps it honest.
The work that nobody wants to do and every store needs
Why it gets outsourced E-commerce operations is high volume, low complexity and endless. Product data, listing fixes, case management, campaign housekeeping and reporting do not stop, and they do not need a senior hire. They need trained, supervised people who will actually finish the queue.
Catalogue and listing operations
- Product data builds at scale: variants, attributes, categorisation, images and copy placed correctly the first time
- Bulk uploads and feed management, with validation before the file goes anywhere near live
- Listing content: titles, bullets, descriptions, backend search terms and enhanced brand content
- Catalogue clean up, duplicate and orphan resolution, parent and child relationship fixes
- Multi channel feed management so the same catalogue behaves across every surface
Marketplace account operations
- Seller Central case management, suppressed and inactive listing recovery, and reinstatement work done properly rather than by template
- Inventory and shipment admin, replenishment planning support and stranded inventory clearing
- Account health monitoring, policy compliance and issue escalation
- Brand registry, variation and compliance housekeeping
Advertising and reporting
- Campaign builds, bid and placement management, negative keyword harvesting and search term mining
- Budget pacing and weekly reporting that ties spend to product level outcomes
- Coordination with paid social so the marketplace and the store are not fighting each other
Store operations and support
- Shopify theme edits, app configuration, collection and navigation work, and speed clean up
- Order, return and exchange handling, and customer support queues on your helpdesk
- Reviews, ratings and post purchase flows kept moving
- Reporting pulled into one place rather than five dashboards
Tools
Shopify admin and Liquid, Amazon Seller Central and the advertising console, Helium 10 and Jungle Scout for research, feed tools such as Feedonomics and Channable, PIM systems where the catalogue justifies one, Gorgias or Zendesk for support, and Klaviyo for lifecycle.
Where this joins the rest of what we do
Catalogue work sits next to our scraping, data and spreadsheet teams, so competitor monitoring, price tracking, supplier feeds and stock reconciliation can be built alongside the operations rather than bought separately from somebody else.
Two ways to run store operations
Pick one, or run both Store operations can be staffed by a trained team, moved into systems that update the catalogue and watch the numbers by themselves, or run as both. Marketplace rules usually decide where the line falls, and we work to those rules rather than around them.
An operations team
People who know the platforms, working your queue daily and escalating before a problem becomes a suspension.
- Listing writing, catalogue clean up, variants, attributes and category fixes
- Cases, claims, returns, A to Z and chargeback responses
- Appeals, plan of action documents and account health work
- Supplier chasing, purchase orders and inbound shipment paperwork
- Customer support across email, chat and marketplace messaging
Store systems
The repeat work built once against the APIs and feeds the platforms already give you, and handed over as yours.
- Bulk listing and price updates driven from a feed instead of a spreadsheet by hand
- Stock and order sync between store, marketplaces and the warehouse
- Competitor, buy box and price monitoring with alerts when you lose position
- Suppressed listing, stockout and margin alerts before they quietly cost you sales
- Advertising and profitability reporting assembled from every channel in one place
Both together
Systems move the volume, the team handles everything a marketplace will only accept from a real account holder.
- Automated where the platform allows it, manual where the platform requires it
- The team reviews every bulk change before it goes live on a live catalogue
- One owner for the account rather than a system nobody is watching
Why the line matters here Some marketplaces restrict automated actions on an account and take a dim view of anything that looks unattended. Where that is the case the work stays with the team, and we say so before we build rather than after.
Frequently asked
Do you work on Shopify, Amazon, or both?
Both, and the same team usually ends up touching both because the catalogue and the reporting overlap. Marketplace account work and store operations are staffed as separate skills within it.
Can you handle a large catalogue build?
Yes. Bulk product data at scale is one of the main reasons people come to us, and it sits next to our data and spreadsheet teams, so validation and reconciliation happen before anything goes live.
Can you manage advertising as well as listings?
Yes. Campaign builds, bid and placement management, negative keyword work and weekly reporting. We keep it joined up with the listing work, because an ad pointing at a badly built listing is wasted money.
Do you do customer support too?
Yes, on your helpdesk, in your tone, with escalation rules agreed in advance.
Can you also monitor competitor prices and stock?
Yes. That is our scraping and data side, and running it alongside the operations team means the monitoring and the response live in the same place instead of being bought from two suppliers.
Can you automate the listing and catalogue work?
A lot of it, within the rules of each platform. Bulk updates from a feed, price and stock sync, buy box and competitor monitoring and profitability reporting are all better as systems. Cases, appeals, account health and anything a marketplace will only accept from the real account holder stay with the team, and we say which is which before building rather than after.